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Communicating across cultures begins with the basic understanding that one size does not fit all. Because you practice certain cultural habits or patterns does not mean that other people do the same.
Culture refers to the diverse ways in which people think, act or behave – toward themselves, with their families and with people in their own society. Culture also includes customs related to religious, social, political and family values. These differences must be recognized, valued and appreciated before any real communication can take place.
There are several steps to make conversations across cultural lines easier.
Build Mutual Understanding
To build a mutual understanding, it is necessary to respect differences and listen for more than words. Listen to ideas, viewpoints, and experiences. Have true respect for other individuals. Do not judge or question, but listen to life experiences and values and try to understand what is happening. Remember, you cannot judge because you have not "walked in their shoes."
Listen With an Open Mind
When learning about cultures put your feelings aside and listen. Sometimes we offend people and do not even realize that it has happened. Simple statements like "those people" or "they are all alike except you of course" can be very offensive. Many times these statements create misunderstanding between individuals. The more culturally diverse situations you are in and the more you know about other cultures and their people, the better you become at bridging differences. The best way to undo misunderstanding is to talk about the issues. Avoid mean spirited remarks and narrow viewpoints.
Do Something
After learning more about cultures and people from different backgrounds it is important to help others understand the differences. Each person needs to realize that having a different background or culture is just different. You can help improve communications across cultures by taking action. The simplest support of other cultures is to correct false statements that people make about them and interrupt jokes or stories with the truth. You can also involve people from diverse cultures in your store or ask them to present their cultural knowledge to others. Usually people are more fearful of the things they do not understand so help to inform them.
Focus on Relationships
Move beyond the words and into the quality of communications. Everyone has heard it said that to have a friend you must be a friend. Relationships involving different cultures take time, work, patience, and understanding. In relationship building, find other people who are interested in different cultures and value diversity. It will be easier to understand when several people talk about what they are experiencing.
To become more proactive on building bridges between cultures, bring other people into your conversations. It may be easier to express a viewpoint when several people understand the culture. The more you learn about other cultures the more comfortable you will be in diverse situations.
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