Life and Career Skills

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"Just living is not enough.  One must have sunshine, freedom, and a little flower."

-Hans Christian Anderson

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Employee morale is a good indicator of theft

Many retailers struggle with employee theft, leading some to speculate that crime is merely an internal problem that is not impacted by outsiders. Nothing could be further from the truth.

Is employee theft a problem? Of course. It always has been. Nobody wants to believe a new colleague or manager can violate their trust and commit a criminal act, but every good retailer understands employee dishonesty is a reality in stores, distribution centers and corporate offices. Retail losses from employee theft are staggering: preliminary results of the National Retail Security Survey found that merchandise theft by employees accounted for $15.9 billion, or 44 percent of theft losses, at stores in 2008.

Some of the most trusting store managers I know have been burned by someone they thought was the “perfect associate”. In reality, employees have the opportunity to take money, merchandise, commit fraud, improperly discount merchandise for family or friends, and go undetected for long periods of time before being apprehended. Only a small number of retail’s 24 million employees ever crosses the line, but this small percentage of incidents is usually high-profile, costly to the company and takes its toll on employee morale.[..]

Last Updated ( Sunday, 08 November 2009 09:44 ) Read more...
 

How to Communicate Across Cultures

Communicating across cultures begins with the basic understanding that one size does not fit all. Because you practice certain cultural habits or patterns does not mean that other people do the same.

Culture refers to the diverse ways in which people think, act or behave – toward themselves, with their families and with people in their own society. Culture also includes customs related to religious, social, political and family values. These differences must be recognized, valued and appreciated before any real communication can take place.

There are several steps to make conversations across cultural lines easier.

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Incompetent Managers: What makes them Incompetent?

Effective managers do more than just supervise employees. They take responsibility for ensuring that an individual succeeds, and that the team, department, or business unit achieves expected results. Effective managers are like successful coaches who develop teams that win championships year after year. Like winning coaches, successful managers are both talented and skilled. Of course, managerial skills can be developed through training, mentoring, and experience. But if a manager lacks natural talent, his or her odds of success will diminish significantly. Below are some signs to identify incompetent managers.

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Workplace Diversity: A Necessary Business Imperative

The world is becoming more mobile, flexible and diverse. This means that Diversity has taken on a new importance in the workplace and has now become a business imperative. Managing diversity is valuing and demonstrating respect for the uniqueness of individuals and the varied perspectives and talents they provide. Diversity means we recognize, affirm and celebrate differences in age, education, ethnicity, race, family status, gender, national origin, physical ability or qualities, religion, sexual orientation, thought processes, personalities and lifestyles, and any other characteristic that makes a person an individual.

Last Updated ( Wednesday, 28 October 2009 15:25 ) Read more...
 
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